What happens before, during and after a 60-day deliverability recovery?
Answers on scope, eligibility, pricing, the refund policy and what happens during the 60 days.
What exactly do you do?+
We diagnose the deliverability problem, configure the recovery sending environment, sort the relevant DNS and authentication, import and verify permission-based contacts, build recovery campaigns and manage the controlled 60-day reputation rebuild.
Is this just an email deliverability audit?+
No. The audit is the first part. The paid recovery programme includes implementation and the 60-day recovery rather than ending with a report.
Why 60 days?+
Reputation is behavioural and changes over time. Technical fixes can be immediate, but rebuilding sending history and provider trust requires controlled real sending rather than a one-day configuration change.
Do you guarantee every email will land in the inbox?+
No provider can guarantee the placement of every individual message because mailbox providers make the final decision. The programme carries the published 60-day refund policy for eligible permission-based senders where there is no measurable deliverability improvement.
Can we keep our existing transactional email provider?+
Yes. The recovery programme is focused on promotional and lifecycle sending. Transactional email can remain with the existing provider where that is the safer operational choice.
Do you work with cold outreach lists?+
No. Purchased, scraped and unsolicited cold lists are not eligible for the programme.
What happens to our existing contacts?+
We import the relevant permission-based contacts, verify addresses with Reoon where credits are available, suppress unsafe addresses and organise the audience around provider and credible engagement before recovery sending expands.
Do you write the recovery emails?+
We build multiple campaigns around your business, audience and the reasons people originally joined the list. Your team can review and approve the content before it is used.
What does Email Foundry watch during recovery?+
We monitor delivery, deferrals, complaints, provider reputation, inbox-placement evidence, list quality and likely-human engagement. Gmail, Microsoft, Yahoo and other providers can be paced separately when the evidence supports it.
How is pricing chosen?+
The diagnostic matches the lowest recovery tier that covers both your permission-based contact count and normal marketing send volume. Prices are editable by tier and are shown before checkout.
What happens after the first 60 days?+
Around day 53 we send a private continuation link. It shows the price to stay protected for the remaining 10 months of your first year, the equivalent full-year protection price and exactly how much you save by only paying for the months that remain. Continuing keeps the recovered environment and protection in place.
Does paying the continuation start a new 12-month contract?+
No. The continuation covers the remaining 10 months from the original recovery start date. It does not restart the clock.
Can the continuation price change after we start?+
The price offered with the original recovery order is stored against that order, so later public pricing changes do not silently alter the continuation deal you started with.
Where should we start?+
Run the free Email Deliverability Diagnostic. It gives you a personalised result and identifies whether the recovery programme is appropriate before you buy anything.