Email Foundry Support
Tell us what’s going wrong.
Give us the details of the deliverability issue you’re seeing. The more useful context you include, the faster our deliverability team can investigate what is happening.
Support
Explain the issue and we’ll investigate it.
Include the providers affected, what changed, when it started, any errors or warnings you have seen, and anything else you think may help us reproduce or diagnose the problem.
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Deliverability problemsInbox or junk placement, Microsoft or Gmail issues, reputation, throttling, bounces, deferrals and campaign behaviour.
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Technical sending issuesAuthentication, Return-Path, PTR/rDNS, sending domains, routes, tracking or anything that does not look right.
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Give us the useful detailScreenshots, exact error text and recent examples can make an investigation much faster.